SpareFoot, which operates the country’s largest online marketplace for self-storage, is hosting an open house this month to recruit team members for its Austin call center, whose staff will nearly double in size by this summer.
The invitation-only open house will be held from 5-7 p.m. Jan. 14 at SpareFoot’s headquarters at 720 Brazos St. in downtown Austin. Free food will be served.
To be invited to the invitation-only open house, you must submit your résumé and cover letter by Jan. 11 to SpareFoot recruiter Rachel Morse at firstname.lastname@example.org. Be sure to put “ACE Team Open House” in the subject line of your email.
Employees of the SpareFoot call center, known as the Amazing Customer Experience (ACE) Team, handle inquiries about self-storage rentals from customers across the country. The ACE Team is set to expand from 24 members now to 42 members this summer, Morse said.
To learn more about available positions on the ACE Team, visit the jobs section of the SpareFoot website.
“SpareFoot is one of the best places to work in Austin, with a workplace culture that’s really hard to beat. In 2013, three separate organizations recognized SpareFoot as a great employer,” Morse said. “As a great employer, we are looking for great people to join the ACE Team and help fuel SpareFoot’s tremendous growth.”
Josh Lipton, leader of the ACE Team, said: “If the typical ‘call center’ is perceived as an entry-level, insignificant cog in the business machine, SpareFoot’s ACE Team is the exact opposite. We are an elite group of the best, hardest-working and most innovative doers at the best company to work for in Austin.”
Lipton outlined three traits SpareFoot is seeking in new members of the ACE Team:
• You undoubtedly get your oxygen in both life and work by helping others.
• You believe passionately in the idea that delivering an amazing customer experience shouldn’t be the exception but the rule.
• You yearn to be part of a team of adults who are held accountable to themselves, each other and, most importantly, the customer.
“Our ACE Team is the voice of SpareFoot to our customers, and we are all committed to building a truly amazing experience for each and every one of them,” Lipton said. “Whether you choose to book online, via mobile or over the phone, our team is there to help throughout the process, from reservation to move-in and beyond.”
Lipton added: “We believe in a future where instead of describing our customer experience as the Zappos of the storage industry, others will look to what we’re doing at SpareFoot as the model for the next generation of customer experience.”