Spiceworks announced the availability of the fifth generation of its free social IT management software application, which is currently used by more than 1 million IT professionals at small and mid-sized businesses (SMBs) worldwide.
Some of the top new features available in Spiceworks 5.0 include the ability to monitor and manage applications, devices and cloud services based on the people who use them within the organization; advanced network configuration management capabilities; and a centralized help desk for Managed Service Providers (MSPs). The new version of Spiceworks can be downloaded for free at http://www.spiceworks.com.
“With Spiceworks 5.0, we’re taking a big step forward in our mission to simplify IT management for small and mid-sized organizations around the world,” said Scott Abel, co-founder and CEO of Spiceworks. “With new features like People View, managing computers and applications is now as easy as connecting with your friends online.”
Additional details on the key new features available in Spiceworks 5.0 include:
- People View Management Interface – allows IT pros to monitor, manage and provision computers and cloud services based on the people who use them within the organization. IT pros can quickly identify a user’s personal machine, email service and usage, help desk ticket history, recently requested purchases, and more – all from a consumer-like interface. People View also provides active directory management capabilities by integrating with Microsoft Active Directory, which allows IT pros to automate the population of employee profile and account information from directly within Spiceworks.
- Purchase List Management – gives IT pros an easy way to track and manage purchases of IT equipment and services, while providing automated status alerts for important warranty and service renewal dates. Integrated throughout the application, organizations can quickly and simply capture items that need to be purchased to resolve problems or fulfill user requests. The new ‘Purchase List Register’ shows all pending purchases and their approval status across the organization.
- MSP Centralized Help Desk & Client Portals – provides customizable client portals as well as a centralized help desk that allows multiple client service requests to be managed from a single console. In addition, the upgraded help desk provides ways for MSPs to work, track and bill for time and purchases – all by individual client.
- Automated Network Configuration Monitoring, Backup and Restore – enables IT pros to automatically scan, backup, compare and restore configurations for network devices, such as switches, routers and hubs. Scans are updated at regular intervals and as new equipment is added to the network. In addition, IT pros are automatically alerted to changes to network configurations. The ‘one-click restore’ feature allows settings and configurations to be remotely restored on network devices using the built-in free TFTP server.
“Managing computers, applications and cloud services no longer has to be a technology-centric task,” said Ben Harned, Network Administrator for Construction Forms, Inc. “With Spiceworks, IT becomes personal because I can manage technology based on the people who use it. In addition, if I need help I’m just one click away from the the largest online community of IT professionals just like me.”
With more than 1 million users in 196 countries, Spiceworks is the most widely deployed and fastest growing IT management application in history. The Spiceworks user community currently supports 37.5 million workers, manages 65 million computers and devices, and spends $199 billion annually on technology products and services.
Spiceworks is enabling ‘Social IT’ by combining network management, network monitoring and help desk software with a rapidly growing and active Facebook-like community of IT professionals. Organizations of all sizes use the free Spiceworks IT management software and integrated online community to collaborate with each other and support the management of both cloud-based and on-premise technology products and services.