Q&A Wednesday :: Txt4CRM

Today’s Q&A Wednesday is with Carrie Chitsey, the CEO of Txt4CRM.

Q:  Give us the elevator pitch for your company?

Mobile text messaging has matured beyond teenagers and TV reality show voting to become a powerful, mission critical component of any brand’s CRM strategy.  It’s broad reach and immediacy of response is why it has become the “direct response, mass mobile media”.

TXT4 CRM is an enterprise class, next generation text messaging platform build by CRM (Customer Relationship Management) experts. We combine both the technology and mobile marketing strategy expertise leading companies are looking for to seize the revenue enhancing & cost reducing benefits that mobile text messaging can deliver.

Q:  How has customer adoption been so far?

The corporate response to TXT4 CRM and mobile text messaging as a business strategy has been overwhelming.  Similar to the Internet in ’96 and social media in ’07, brands know they need a mobile strategy but need guidance from an expert partner on how best to proceed.

Q:  What can we expect to see in the future from your company?

You should expect TXT4 CRM to be one of the leading voices in the mobile text messaging space and a primary technology innovator.

Q:  What separates TXT4 CRM from your competitors?

Both our technology and our strategic consulting comes from a CRM perspective, not the traditional tactical, niche application approach that has dominated the space to date.

Our technology is enterprise class and features proprietary applications that are powerful in what they enable and unmatched in the industry.

Q:  How did the company get started? Who are the founders?

Both serial entrepreneurs, Carrie Chitsey and Michael Sattler founded the company a couple of years ago. We had known each other for over 10 years as our companies use to do business together and we got back in touch.  I had been in senior management at KPMG/BearingPoint in Manhattan and then started a call center outsourcing and CRM Consulting company of my own. Michael had been a founder in a large data modeling business that was sold off and was looking for something new. We decided to get into the mobile space as we saw companies starting to gain a real interest in mobile and didn’t see anyone in the space that really was building technology from a data/CRM perspective. Mike convinced me to move back to Austin from Dallas in July of last year and they have been in full swing with our Austin corporate headquarters ever since. My family and friends are all in Austin and I’m really happy to be back.

Interview: Getting The Most from Innotech

As one of the co-founders of Tech Ranch Austin, Kevin Koym is well known in the Austin tech community as a person who has help to foster entrepreneurship. Matt Scherer sat down with him to discuss how Austin Innotech, set for Oct. 29, at the Austin Convention Center, would help tech entrepreneurs.

Q: How have you have seen the change in entrepreneurship in Austin in the last couple of years?

A: Austin is getting more serious about entrepreneurship. We have a much stronger entrepreneur ecosystem than we have had in the past.

Q: How has Innotech helped to develop the entrepreneurship community in Austin?

A: Innotech has been a focusing event for the Austin business community. One of my favorite things about Innotech is using the trade show as an opportunity to reconnect with the community. It’s a great event for guys who are getting started in a new venture as well as for those entrepreneurs who have been at it for awhile.

Q: What should novice entrepreneurs do to make Innotech a great experience for them?

A: My methodology in the past is to run through the trade show floor, to get a sense of what’s important for me to visit later. Then, I make mental notes to which booths I want to visit. And, then after canvasing the booth, I want to go back in depth for the vendors that I want to have relationships with in the future. I’ve noticed that at past Innotechs that there are a lot of ad hoc meetings such as lunch, dinner and drinks that arise from this event.

Enterprise 2.0 “Dress for Suc-SaaS”

Normally, my goal with this space is to write about Austin-area companies that are intriguing, but maybe not “on the radar” yet. But, I’m cheating a bit this time, by writing about Conformity. I met Scott Bils, its founding CEO, more than three years ago when we were both laboring away at ventures – me in services, he in software – that were focused on helping companies in the post-Sarbanes Oxley regulatory world.

Scott’s firm at the time eventually retrenched to focus on older, core businesses leaving Scott to consider making the leap to running his own venture, which ultimately became Conformity, Inc. While the actual software product being brought to market has gone through some evolution, as all good new ideas invariably do, the kernel of the idea was and is as sound as ever, in my opinion.

That kernel: as Software-as-a-Service (SaaS) applications continue along the road of increasing adoption in ever larger enterprises – both commercial and public sector – the need to manage them efficiently (“dress them up” so to speak) becomes increasingly critical, in order to optimize total costs and ensure compliance.

The not-so-dirty-little secret, as anyone who has licensed SaaS applications for the enterprise knows, is that while on demand may sound like “you pay for just what you want, when you want it,” in practice it is often a little less flexible. In fact, while practices amongst enterprise SaaS vendors vary, the truth is that pricing and other terms are negotiable and may require purchases in blocks of licenses and/or multi-year commitments of usage. This isn’t a bad thing for SaaS adoption…the smarter, large enterprises can use their size to negotiate good deals.

However, what it does mean is that the projected total cost of ownership (TCO) and actual TCO of SaaS applications can vary (possibly by a lot!), if the investment isn’t fully deployed, actively managed, and periodically audited – throughout the life of the license. This is where a management application like Conformity comes in. I’ll highlight just a couple of the capabilities that make it valuable.

User provisioning – Conformity provides a centralized point of provisioning and de-provisioning of users’ accounts within cloud applications, and ongoing management of user permissions and authorizations.

Anyone that has used Salesforce.com knows that, while sales people may come and go, the obligation for that seat of your Salesforce.com license often stays. You want to be able to quickly provision accounts for new people (and unused seats) consistently, reliably, and cost-effectively

Role and profile management – Conformity enables organizations to centrally manage SaaS application roles, profiles and permissions through permission models and to map policies to users and roles. Why this matters is, in addition to coming and going, people also move around in large organizations and the companies themselves re-org.

Imagine running an all SaaS applications infrastructure when a new Administration takes office in Washington, much less when a new CEO takes over at GM or Yahoo. Again, being able to centrally manage roles and profile across multiple SaaS applications can save significant time and money, as well as avoiding accidental access to information, when someone who shouldn’t have permission to data retains it.

Conformity is one of an emerging class of enterprise software providers that is making SaaS applications more acceptable to the wants and needs of large organizations. I’ve written about others in this class as well, like the team from Socialware, who are tackling different but equally important aspects of the enterprise 2.0 management challenge. And, at nGenera (my day job), as a necessary part of our collaboration platform, we have built a services layer that we can deploy for large enterprises, as well.

I recently attended the inaugural Government 2.0 Summit by O’Reilly Media, that was a broader-based version of other Government 2.0 programs that have been underway for a couple of years. But, the main take-away was undeniably that the federal government is rapidly moving to a SaaS philosophy. Under the Obama administration, and with point-man CIO Vivek Kundra, there have been a series of announcements, including Data.gov, Recovery.gov, and most recently Apps.gov (last week).

The message is clear: SaaS apps, even for an enterprise with the security, reliability, and privacy needs of the US Federal government, are the future. And companies like Conformity are helping to figure out how to do it.

80legs Launches Supercomputing for the Masses

80legs, a startup that provides a web crawling service for the masses, officially launched on Wednesday at DEMOfall in San Diego.

The Houston-based company’s web crawling technology can trawl through more than two billion web pages a day across 50,000 servers. The best part, perhaps, is the cost of the service. The startup charges users only $2 per one million pages crawled and 3 cents per CPU-hour used, which is about 50% less expensive than its competitors.

The company’s target audience includes market researchers, IP protection services looking for copyright infringements or article theft, and ad networks wanting to audit their own ads and discover where competitors are placing ads.

But the company’s newest feature – its “80apps store” which will officially launch in the coming months – has attracted individuals who, say, want to search for reviews on a particular product. With the app store, any developer can write her own application, which runs on top of the current 80legs service, and individuals can browse through these apps to figure out which one best suits their needs. The developers can sell them to customers at whatever CPR rate they choose, and they get to keep 100 percent of the revenue.

Finding Health Insurance for Your Startup

One of the most pressing issues for startups and small businesses is selecting the appropriate health care provider and package for entrepreneurs and their employees. Our guest blogger today is Liz Jones-Dilworth, who runs finance and operations for the new Austin-based PR firm, Jones-Dilworth. Having recently undertaken the task of finding healthcare for the company, she relates her experience and advice to startups beginning to delve into the complicated process.

When I first started thinking about health insurance, our company was about to make its first hire. I only had one question: how many people do we need to get a group plan? I was surprised and delighted to learn that two full-time people constitute a group in the state of Texas.

To help us find a plan, we called insurance consultant Melissa Perryman. The insurance companies pay her to bring them business, which means that she doesn’t charge the entrepreneur for her services. As Perryman explained, she considers us clients for as long as we have the policy. She helps decipher insurance forms, gives benefit orientations to employees, and even assists in filing claims. (If your company is just you, Perryman also works with individuals.)

Human resources companies such as Caroline Valentine’s Valentine and Associates can also be very useful to the entrepreneur. Like Perryman, Valentine’s company can orient new employees or help them through status changes such as marriage or childbirth. For a newly funded company that needs to make hires quickly, Valentine can also help executives choose benefit plans designed to help companies recruit employees. Valentine likens her colleagues to accountants or lawyers (paid hourly or on retainer): once a relationship has been established, clients can call upon them as frequently or infrequently as their business demands.

For a small company who doesn’t have a full-time HR director, relying on consultants like Perryman or Valentine can save valuable time. Deciphering insurance forms is no small thing: Perryman sat at our kitchen table for four hours helping us get everything filed. Since we were such a new business, we didn’t have a lot of the specific paperwork the insurance companies requested, and Perryman helped us figure out alternatives. Furthermore, she could get knowledgeable people at the insurance companies on the phone instantly.

Our first hire was someone we had known for a long time, so I didn’t think too much about privacy until I found myself breezily saying, “You don’t have any health issues, right?” But if he has/develops a health problem that he doesn’t want to share with us, he can talk to Perryman about his insurance instead of me. Valentine will offer annual, anonymous surveys about benefits to help employers make changes to policies that benefit their team.

No matter how new or small your company is, you can get health insurance. And, it might not be as expensive as you think. The benefits package we chose was comparable to what we had at our corporate / UT jobs, but it was substantially cheaper. We actually chose one of the more expensive options because we were so pleased with the price. Still, for companies who need to save every penny, there’s a range of high-deductible plans out there that will at least cover health emergencies.

MicroAssist Inc. Launches EthicsEd

MicroAssist Inc., a local company that provides software and IT training, as well as specific application development, launched a new e-learning course at DEMO on Tuesday called EthicsEd. The web-based program hopes to curb sexual misconduct in schools by teaching school employees how to identify, avoid and report inappropriate behavior and sexual abuses.

EthicsEd cites a report from the U.S. Department of Education which states that 4.5 million children are subject to sexual misconduct between kindergarten and 12th grade. To address this problem, EthicsEd attempts to prevent future instances of misconduct by educating school employees on appropriate and inappropriate behaviors, while also identifying key characteristics within typical school environments that make it easy to overlook or ignore those behaviors. The product also provides school administrators with tracking tools and reports to monitor if each employee has completed the course successfully.

The course materials can be accessed at any time through the EthicsEd site, but the company also offers integration with school districts’ existing e-learning platforms. As of the official launch, the full course is available for immediate access and implementation.

Infochimps Launches Marketplace for Datasets at DEMO

Yet another Austin-based company launching at DEMO this week is Infochimps. They launched a new marketplace where users can upload and sell their datasets to potential buyers such as researchers or application developers. Infochimps customers control the terms, set the price, and Infochimps handles storage, distribution and billing. Infochimps takes a commission from each sale in the marketplace and also provides a separate, free service where anyone can upload, share and curate the data on the site.

The marketplace gets very interesting when you consider how users can utilize some of the datasets, and even connect one dataset to another. For instance, the company cited a dataset that shows where parking meters are located in Bethesda, MD, how much they cost per hour, and the frequency of tickets issued on each individual meter. That type of data could, of course, make a very interesting iPhone app. Infochimps can also connect each dataset to every other dataset in the collection based on relevance and applicability. In doing so, the company makes it possible for customers to create a lot of value out of previously latent data with cross-segmentation.

Infochimps is certainly tapping into very valuable real estate with their marketplace. There’s no shortage of latent data out there, and juggernauts such as Hadoop have already proven that there is an incredible appetite for technology that makes these large datasets more manageable for developers and useful for end-users. Infochimps intends to make the datasets more accessible and enables their community to come up with the innovative uses for the data.

Piryx Launches Social Payments Platform at DEMO

Austin-based Piryx launched on stage at DEMO this morning in San Diego with a new addition to the existing product portfolio which previously consisted of software that aided political campaigns and government agencies with tasks such as compliance and fundraising.

The product being launched is billed as “payments for the social web” and it aims to compete with veteran payment systems such as PayPal’s and Google Checkout’s. Some of the key features of the payments system that were outlined on stage include a slick user experience, the ability to embed the technology in the social Web, along with impressive API’s and a developer-friendly approach. In contrast to how some users perceive PayPal, Piryx aims to be far more customizable and open by meaningfully engaging outside developers to utilize their API’s and to ultimately build out an ecosystem of apps that can support their vertically-targeted approach.

Piryx shared many use cases, including but not limited to small businesses (and startups), political campaigns and organizations, nonprofits, and government entities. The reason that their product is being specifically targeted by vertical is because the company believes that each vertical has unique needs – be it campaign finance reporting for politicians, Facebook integration for small businesses, or cause-based campaigns for non-profits. Given the common complaints about PayPal and Google Checkout, as well as Piryx’s commitment to customizability and openness, this could prove to be both an effective and disruptive approach to the payments space.

The company also pointed out that their aspirations extend beyond just the payments world. They already provide services that add value to the core payments software, such as the social media integration or
compliance software, and they see further opportunities upstream, such as in marketing funnels where they can capitalize on the many facets of the end-to-end purchasing process.

Gelato Launches Real-time Dating at DEMO

A slew of innovative companies are presenting today at the DEMO Conference in San Diego. One that caught our eye is the Austin-based Ge.la.to; it’s a free dating site that takes online dating to a whole new level and that makes Match.com and eHarmony.com look archaic. Users create a dating profile – in just two minutes – that’s distributed across a myriad of social media platforms, including Facebook, Twitter, Netflix, and Last.fm.

In other words, rather than create an ostensibly “ideal” profile like on typical dating sites – for instance, your favorite books are Jane Austen classics, yet you’ve only seen the movie “Pride and Prejudice” – users get to reveal their true selves, and, in real time. The site allows users to search for everything from “men in Austin, ages 25-35 who are Alabama football fans,” to those who have recently listened to Ben Harper’s newest hit song, to ones who have watched “Office Space” in the past week.

“This is a shift in the current online dating paradigm because it mimics how dating actually happens in the real world,” says the founder Steve Odom. “It’s dating for today’s Web users, for people who like sharing online and want a more transparent and authentic experience.”

Gelato: Signing Up from Steve Odom on Vimeo.

Innotech Beta Summit Applications Due Friday

This will be the 3rd year of the Beta Summit at Innotech Austin, and the second year for me to host the event. We’re looking for 5 companies who would like to show off their latest technologies, even if it’s in beta form, to our audience attendees. Previous companies to showcase at the Beta Summit include OtherInBox (2008) and Phurnace (2007).

If you’re selected for the Beta Summit, you get to present your 6-8 minute pitch in front of the audience (about 150 people last year), and you’ll be listed in the program. There is no cost to the company.

The application can be found here.

Email it to me at the editor at the AustinStartup.com blog.