Comments on: Q&A Wednesday :: Interspire http://austinstartup.com/2009/05/qa-wednesday-interspire/ All About Austin's Emerging Technology Community Wed, 23 May 2012 06:23:10 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Max E http://austinstartup.com/2009/05/qa-wednesday-interspire/comment-page-1/#comment-625 Max E Wed, 28 Jul 2010 17:31:18 +0000 http://www.austinstartup.com/?p=1382#comment-625 I agree Jill. Interspire has abandoned much of their Interspire brand to beef up their new Big Commerce product. The problem is that they wanted, but ended up with killing most of their Interspire bread and butter to chance a new thing. So, instead of Big Commerce -AND- Interspire, it has become Big Commerce -INSTEAD OF- Interspire. I agree Jill. Interspire has abandoned much of their Interspire brand to beef up their new Big Commerce product. The problem is that they wanted, but ended up with killing most of their Interspire bread and butter to chance a new thing. So, instead of Big Commerce -AND- Interspire, it has become Big Commerce -INSTEAD OF- Interspire.

]]> By: air jordan 5 http://austinstartup.com/2009/05/qa-wednesday-interspire/comment-page-1/#comment-624 air jordan 5 Fri, 11 Jun 2010 06:29:51 +0000 http://www.austinstartup.com/?p=1382#comment-624 Knowledge gives weight, gives glory to achievement, most people only see the glory, not to weigh the weight!<br><a href="http://www.canno-tmake.com" rel="nofollow">http://www.canno-tmake.com</a> Knowledge gives weight, gives glory to achievement, most people only see the glory, not to weigh the weight!
http://www.canno-tmake.com

]]> By: toddfollansbee http://austinstartup.com/2009/05/qa-wednesday-interspire/comment-page-1/#comment-623 toddfollansbee Wed, 05 May 2010 13:00:37 +0000 http://www.austinstartup.com/?p=1382#comment-623 As a Usability consultant considering Interspire, I would love to be able to talk with the interspire Usability expert. Anyone know how to reach him/her? As a Usability consultant considering Interspire, I would love to be able to talk with the interspire Usability expert. Anyone know how to reach him/her?

]]> By: Q&A Wednesday :: Interspire | AustinStartup « Social Computing Technology http://austinstartup.com/2009/05/qa-wednesday-interspire/comment-page-1/#comment-622 Q&A Wednesday :: Interspire | AustinStartup « Social Computing Technology Mon, 12 Apr 2010 21:07:35 +0000 http://www.austinstartup.com/?p=1382#comment-622 [...] original post here: Q&A Wednesday :: Interspire | AustinStartup far-superior, shopping, Web [...] [...] original post here: Q&A Wednesday :: Interspire | AustinStartup far-superior, shopping, Web [...]

]]> By: Alex Shreiber http://austinstartup.com/2009/05/qa-wednesday-interspire/comment-page-1/#comment-621 Alex Shreiber Wed, 10 Mar 2010 20:59:31 +0000 http://www.austinstartup.com/?p=1382#comment-621 BigCommerce is amazing and what Mitchell and Eddie have done in the 6 months since they launched their Austin office is nothing short of amazing. Truly visionaries in the ecommerce space. Well done gentlemen. BigCommerce is amazing and what Mitchell and Eddie have done in the 6 months since they launched their Austin office is nothing short of amazing. Truly visionaries in the ecommerce space. Well done gentlemen.

]]> By: Jill http://austinstartup.com/2009/05/qa-wednesday-interspire/comment-page-1/#comment-620 Jill Wed, 26 Aug 2009 17:01:51 +0000 http://www.austinstartup.com/?p=1382#comment-620 As a customer of Interspire's Shopping cart, I can agree with the other posters' assessment of the product. It's fairly easy to use and customize, even for a non-technical person as myself. I can't fathom the comments I've read about the "First - Class service" though. I have found the Technical Support to be abyssmal in almost every single instance. Their stated SLA policy is 12-24 hours, we'll try to get to your ticket!? Can someone really run a business like that? When you DO get a response, it is minimal. So you have to wait another 12-24 hours for a response to your follow-up questions! NO phone support at all. I even tried the sales number, because all I needed was a refreshed license key. The sales number goes to VOICE MAIL!!! I will not be using Interspire again, for this reason. (By contrast, my hosting provider has 24/7 intant chat. AMAZINGLY patient and helpful tech support. It IS possible to offer a quality product and service. Interspire should try it. As a customer of Interspire’s Shopping cart, I can agree with the other posters’ assessment of the product. It’s fairly easy to use and customize, even for a non-technical person as myself.

I can’t fathom the comments I’ve read about the “First – Class service” though. I have found the Technical Support to be abyssmal in almost every single instance. Their stated SLA policy is 12-24 hours, we’ll try to get to your ticket!? Can someone really run a business like that? When you DO get a response, it is minimal. So you have to wait another 12-24 hours for a response to your follow-up questions! NO phone support at all. I even tried the sales number, because all I needed was a refreshed license key. The sales number goes to VOICE MAIL!!!

I will not be using Interspire again, for this reason.

(By contrast, my hosting provider has 24/7 intant chat. AMAZINGLY patient and helpful tech support. It IS possible to offer a quality product and service. Interspire should try it.

]]> By: Diane Cradle http://austinstartup.com/2009/05/qa-wednesday-interspire/comment-page-1/#comment-619 Diane Cradle Fri, 14 Aug 2009 15:15:03 +0000 http://www.austinstartup.com/?p=1382#comment-619 Not a huge fan of bigcommerce. Tried it out. Had to many bugs, support was slow and they are NOT PCI COMPLIANT!!!!! Moving on... Not a huge fan of bigcommerce. Tried it out. Had to many bugs, support was slow and they are NOT PCI COMPLIANT!!!!!

Moving on…

]]> By: Andrew S. http://austinstartup.com/2009/05/qa-wednesday-interspire/comment-page-1/#comment-618 Andrew S. Fri, 12 Jun 2009 00:34:04 +0000 http://www.austinstartup.com/?p=1382#comment-618 We have been using Interspire software for over a year now and are very happy with the results. We predominantly use Shopping Cart, which has helped us to launch a new website, and business really, selling playground equipment. The features and functionality of the shopping cart are far superior than what we have worked with in the past, and have helped us to give our customers a Web 2.0 shopping experience, as well as providing us a clean and powerful back end management system for taking orders, entering products and editing the store template, all of which we love and tremendously appreciate. Interspire software is not perfect and has many features to improve upon, however, their technical support and track record of improvement have given us much confidence in their software, which we will be happy to use for many years to come. Andrew S. Web Manager http://www.SwingSetMall.com We have been using Interspire software for over a year now and are very happy with the results. We predominantly use Shopping Cart, which has helped us to launch a new website, and business really, selling playground equipment. The features and functionality of the shopping cart are far superior than what we have worked with in the past, and have helped us to give our customers a Web 2.0 shopping experience, as well as providing us a clean and powerful back end management system for taking orders, entering products and editing the store template, all of which we love and tremendously appreciate.

Interspire software is not perfect and has many features to improve upon, however, their technical support and track record of improvement have given us much confidence in their software, which we will be happy to use for many years to come.

Andrew S.
Web Manager
http://www.SwingSetMall.com

]]> By: Peter H http://austinstartup.com/2009/05/qa-wednesday-interspire/comment-page-1/#comment-617 Peter H Fri, 29 May 2009 05:01:09 +0000 http://www.austinstartup.com/?p=1382#comment-617 As a not-very-techie user, I found Interspire's Shopping Cart to be fantastic. Its use of ajax ("drag and drop") to allow me to alter the design, with the option (yes option!) of html coding, which I am starting to use now. Having each section of the website as a moveable "panel" is a fantastic way to allow both us limited-techies, and the "professional geek" to be able to mae changes as we need. I can't recommend it highly enough! (And no they're not paying me to say this). Peter Hatley CEO www.SeeknBuy.com.au As a not-very-techie user, I found Interspire’s Shopping Cart to be fantastic. Its use of ajax (“drag and drop”) to allow me to alter the design, with the option (yes option!) of html coding, which I am starting to use now.

Having each section of the website as a moveable “panel” is a fantastic way to allow both us limited-techies, and the “professional geek” to be able to mae changes as we need.

I can’t recommend it highly enough! (And no they’re not paying me to say this).

Peter Hatley
CEO
http://www.SeeknBuy.com.au

]]> By: Marty http://austinstartup.com/2009/05/qa-wednesday-interspire/comment-page-1/#comment-616 Marty Thu, 28 May 2009 04:21:08 +0000 http://www.austinstartup.com/?p=1382#comment-616 I have used Interspire products for a number of my own web sites and a larger number for clients for over 4 years. They really do enter into a "serious relationship" with their clients and work real hard at making it long term. To say that their software is inspired by clients is an understatement. I think they're innovating and brilliant at what they do. Austin is lucky to have them... or are they lucky that such a nice place like Austin exists? I have used Interspire products for a number of my own web sites and a larger number for clients for over 4 years. They really do enter into a “serious relationship” with their clients and work real hard at making it long term. To say that their software is inspired by clients is an understatement. I think they’re innovating and brilliant at what they do. Austin is lucky to have them… or are they lucky that such a nice place like Austin exists?

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